Refund policy

Phantomwear Return and Refund Policy

At Phantomwear, we strive to provide you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, you can return items within 14 days of receiving your order. Please review our full policy below.

Return Policy

  1. Return Window: You have 14 days from the day you receive your order to return items.
  2. Condition of Items: All returned products must be in their original condition—unused, unworn, unwashed, and with all tags still attached.
  3. Return Shipping Costs: The cost of returning the item is the responsibility of the customer, unless the product is defective or there was an error with your order.
  4. Non-Returnable Items: Opened or damaged products, as well as sale or clearance items, cannot be returned.

Refund Policy

  1. Refund Eligibility: Once we receive your returned items, we will inspect them to ensure they meet the return conditions. If the return is approved, we will issue a refund to the original payment method.
  2. Processing Time: The refund will be processed within 5-7 business days of receiving the return. Please note that the refund may take a few additional business days to appear on your account, depending on your payment provider.
  3. Exchanges: If you would like to exchange an item, please contact us directly to check availability. Exchanges are subject to stock levels.

For any return, refund, or exchange inquiries, please contact our customer service team at info@phantomwear.nl