Shipping policy

Phantomwear Shipping Policy

At Phantomwear, we strive to ensure that your order arrives quickly and safely. Below are the details of our shipping policy:

1. Shipping Methods and Costs

1.1. We offer various shipping options to suit your needs, including standard and expedited shipping.
1.2. Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
1.3. Free shipping may be available for orders over a certain amount. Please check our website for details on current promotions.

2. Processing Time

2.1. All orders are processed within 1-3 business days, excluding weekends and public holidays.
2.2. Orders placed on weekends or holidays will be processed on the next business day.
2.3. Processing time may vary during busy seasons or promotional periods, so please allow additional time for delivery.

3. Delivery Times

3.1. Estimated delivery times are provided during checkout. Standard delivery typically takes between 1 to 5 business days, depending on your location.
3.2. Please note that delivery times are estimates and may vary due to external factors (e.g., weather conditions or delays by the shipping carrier).

4. International Shipping

4.1. We offer international shipping to select countries.
4.2. Shipping fees, delivery times, and customs charges may vary depending on the destination country.
4.3. Customs duties and taxes are the responsibility of the customer and will be charged by the local customs authority.

5. Order Tracking

5.1. Once your order has been shipped, you will receive a tracking number via email to monitor the status of your package.
5.2. If you have not received a tracking number or are experiencing issues with your shipment, please contact our customer service team.

6. Lost or Damaged Packages

6.1. Phantomwear is not responsible for lost or damaged packages during transit. If your package is lost or damaged, please contact the shipping carrier directly.
6.2. In case of any issues, feel free to reach out to our customer service team for assistance.